The short version: We collect only what we need to help your family. We never sell your information. We never share it without your permission. You can ask us to delete it at any time.
North State Senior Solutions is a senior living placement service based in Northern California. We help families find assisted living, memory care, independent living, and other senior housing options. We operate this website at northstateseniorsolutions.com.
We are not a healthcare provider, insurance company, or financial institution. We are a placement advisory service. References in this policy to "we," "us," or "our" refer to North State Senior Solutions.
Contact: northstateseniorsolutions@outlook.com
We collect information in two ways: information you give us directly through our forms, and limited information collected automatically when you visit our site.
When you complete the "Connect with an Advisor" form or the "Personalized Care Assessment," you may provide:
Completing our assessment involves sharing health-related information about a senior. We treat this information with the highest level of care and discretion.
When you visit our website, we collect basic technical data including your browser type, device type, approximate location (city level), and pages viewed. This is collected through Microsoft Clarity, a visitor analytics tool. We do not collect your IP address in identifiable form.
We use the information you provide solely to help your family find appropriate senior living options. Specifically, we use it to:
We do not use your information for advertising, marketing to third parties, or any purpose unrelated to helping your family directly.
We take reasonable steps to protect your information from unauthorized access, disclosure, or loss:
No method of transmission over the internet is 100% secure. While we use commercially reasonable protections, we cannot guarantee absolute security.
We do not sell your personal information. Ever. We do not share your information with senior living communities or any other third party without your explicit permission.
When you are ready to connect with a specific community — and you tell us you are ready — we will make a warm introduction on your behalf. At that point, we share only the information relevant to that introduction, and only with your knowledge.
We use a small number of trusted third-party services to operate this website. Each is bound by its own privacy and security standards:
We do not share your information with any other parties.
We may disclose your information if required to do so by law or in response to a valid legal request from a government authority.
We retain your intake and assessment information for as long as is necessary to complete your placement search, plus a reasonable period afterward in case you return to us with additional needs. If you ask us to delete your information at any time, we will do so promptly.
We use Microsoft Clarity to understand how visitors use our website. Clarity collects information such as mouse movements, clicks, and scrolling behavior in aggregated and anonymized form. This helps us improve the site experience.
Microsoft Clarity does not collect your name, email address, or any information you enter into our forms. You can learn more about Microsoft Clarity's data practices at privacy.microsoft.com.
We do not use Google Analytics, advertising pixels, or any third-party advertising tracking on this site.
If you are a California resident, the California Consumer Privacy Act (CCPA) gives you specific rights regarding your personal information. We honor all of these rights.
You can ask us what personal information we have collected about you, where it came from, how we use it, and who we share it with.
You can ask us to delete the personal information we have collected about you. We will honor this request promptly and completely.
You have the right to opt out of the sale of your personal information. We do not sell personal information, so this right is already honored by our practices.
We will not discriminate against you for exercising any of your privacy rights. Our service is available to you regardless.
To exercise any of these rights, contact us at northstateseniorsolutions@outlook.com. We will respond within 45 days as required by California law.
Our services are intended for adults who are searching for senior living options for themselves or a family member. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has submitted information through our site, please contact us and we will delete it immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our site after any changes constitutes your acceptance of the updated policy.
If you have any questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how your information is handled, please reach out. We take these questions seriously and respond promptly.
We'll respond within 2 business days. Your concerns matter to us — transparency is the foundation of how we work.
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