What to Look for on a Senior Living Tour

Before You Arrive

• Look up the community's state inspection report at ccld.dss.ca.gov — check for any recent citations or violations
• Note the published monthly rate and what's included vs. billed separately
• Write down your loved one's top 3 priorities (safety, activities, location, faith, etc.)
• Bring a second person if possible — two sets of eyes catch more

First Impressions

• Does the building feel clean and well-maintained — no strong odors?
• Are common areas bright, welcoming, and actively used by residents?
• Do staff greet residents by name as they pass?
• Do residents appear engaged and content, or withdrawn and alone?
• Is the outdoor space accessible, attractive, and actually used?

Staff and Care

• What is the staff-to-resident ratio during the day? At night?
• How long has the Executive Director been in this role?
• What is the average length of employment for caregiving staff?
• How are staff trained — especially for dementia care if applicable?
• Who is the first point of contact for family concerns?
• How are medical emergencies handled? Is there a nurse on-site 24/7?
• How are care plans developed and updated as needs change?

Daily Life and Activities

• Ask to see this week's activity calendar — is it varied and genuinely engaging?
• Are activities offered at different times of day, including evenings?
• Are residents encouraged to participate, or left to opt out entirely?
• Is there transportation for outings, appointments, and errands?
• Can family members join for meals or activities?
• Are religious services available or arranged?

Dining

• Can you eat a meal or taste the food during the tour?
• Are multiple options offered at each meal, or is it one set menu?
• How are dietary restrictions and allergies accommodated?
• Are meals served in a dining room, or can residents eat in their room?
• What hours are meals served — is there flexibility?

The Room

• Is the room private or shared? Can you see both options?
• Can residents personalize their space with their own furniture and photos?
• Is the bathroom accessible — grab bars, roll-in shower if needed?
• Is there reliable Wi-Fi and cable TV?
• Is the room call-system response time acceptable?

Costs and Contracts

• What is included in the base monthly rate? What costs extra?
• How and how often can rates increase?
• What happens if a resident runs out of money — is there a Medi-Cal conversion option?
• What is the discharge policy? Under what conditions can a resident be asked to leave?
• What is the refund policy if a resident leaves or passes away early in the month?
• Is there a written care plan and residency agreement you can take home to review?

After the Tour

Within 24 hours, write down your gut reaction to each community. Which felt like a place your loved one could be comfortable? Which staff member stood out? What did you notice that wasn't in the brochure?

If you're unsure, schedule a second visit — this time unannounced, at a different time of day. What you see on a Tuesday at 10am may look quite different from a Saturday at 5pm.

Need help comparing options? Contact us — we've visited most of the communities in the North State region personally and can give you an honest perspective.